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Wednesday, September 10, 2014

Allstate Names Pam Dufour President of Allstate Roadside Services

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The Allstate Corporation today announced that Pam Dufour will join the company as president of Allstate Roadside Services. In this role, Dufour will lead all business operations of Allstate Roadside Services, including developing strategies for operational performance, managing call center operations and leveraging state-of-the-art technology. She will report to Kathy Mabe, president, Business to Business of The Allstate Corporation. Dufour will join Allstate effective September 22, 2014.

“Pam has had tremendous experience and success in managing consumer assistance operations,” said Mabe. “Her background in consumer-focused services spanning roadside assistance, travel insurance and healthcare services, where she built award winning call center operations, makes Pam an excellent choice for this important role.”

Dufour has served in a number of leadership roles in roadside and rescue services, customer service, claims management, marketing and sales. Before joining Allstate, she served as senior vice president and chief operations officer for Allianz Global Assistance USA and the Americas Region. In that role, she was responsible for operations strategy in North and South America and all aspects of service delivery. She gained extensive experience in product development, project management and quality control while working for SunTrust Bank. Dufour earned a bachelor’s degree in marketing and management from James Madison University and has a master’s degree in business from Virginia Commonwealth University.

Allstate Roadside Services is one of the nation’s leading providers of roadside assistance. The program offers tire changes, jump starts, gas delivery and towing assistance for drivers who find themselves in unexpected situations on the road.

The Allstate Corporation (NYSE: ALL) is the nation’s largest publicly held personal lines insurer, protecting approximately 16 million households from life’s uncertainties through its Allstate, Encompass, Esurance and Answer Financial brand names and Allstate Financial business segment. Allstate is widely known through the slogan “You’re In Good Hands With Allstate®.” The Allstate brand’s network of small businesses offers auto, home, life and retirement products and services to customers in the United States and Canada. In 2013, The Allstate Foundation, Allstate, its employees and agency owners gave $29 million to support local communities. Allstate employees and agency owners donated 200,000 hours of service across the country.

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April Eaton

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