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Wednesday, April 8, 2015

Words from Warren: Mr. Buffett comes to town

By guest blogger Rick Hoagland, regional vice president, Buffalo

Warren BuffettRecently, my colleagues and I in GEICO’s Buffalo regional office were fortunate to be paid a special visit by none other than the Chairman of Berkshire Hathaway, Warren Buffett. Warren made the trip to meet associates and congratulate our region on an outstanding year in 2014.

“The Oracle of Omaha” is well known for dishing out sage advice. Among other pieces of wisdom, he has always stressed how important it is to never stop learning, to be patient and to give credit where credit is due. In a special Q & A session with our associates during his visit, Warren offered a few nuggets that stuck with me long after he had left.

When asked what he tells classrooms of college students who visit him in Omaha, Warren said he offers them a simple suggestion:

  1. Pick out one of their classmates who they admire and would “buy 10 percent of” if they could

  2. Write down the qualities of that person

  3. Try to be that person

Warren also spoke about the importance of providing outstanding service, echoing one of GEICO’s core operating principles. “The customer is all-important,” he said. “When a company starts thinking it’s more important than its customers, it’s just like having termites in the basement. Eventually the biggest mansion tumbles.”

With our associates taking Warren’s advice to adopt the qualities of peers they admire and always put customers first, there’s no doubt in mind that GEICO’s house will continue to be termite-free for years to come.

from GEICO Blog


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